FAQs

Membership

Q: What does it cost to become a member of Ratetrades.ca?
A: Our memberships options are outlined HERE.

Q: How can I check when my next membership payment is due?
A: You will receive a reminder email from us 30 days in advance of your renewal date with 2 reminders thereafter inviting you to to renew your membership online. You can email us anytime to check your membership.  

Q: How can I cancel my membership?
A: Simply email us with your request for cancellation.

Q: Can I upgrade my membership during subscription period?
A: Absolutely. This will be treated as a new, yearly subscription from the date of upgrade.

Feedback

We take customer reviews seriously. These are a valuable indicator of a tradesman's reputation on Ratetrades. Most homeowners depend on it when deciding who to hire. We obsessively check all feedback. Every review is manually screened before it is approved and posted to the site. In addition to moderator screening we have incorporated special fake review algorithms into our code to detect and remove any suspicious content. Suspicious feedback is flagged and investigated thoroughly.

All review comments undergo stringent technical and manual checks. Genuine reviews build a valuable customer resource with integrity. Those who try to play the system are permanently removed from Ratetrades.

Q: I've received negative feedback. What can I do? 
A: If you genuinely feel you wish to reply to a negative review our moderator will post your response directly underneath the original feedback comment. Only one response is allowed. Unfortunately Ratetrades.ca cannot get involved directly with disputes.


Q: Why has positive feedback been removed from my account?
A: All feedback comments undergo stringent technical and manual checks to ensure that they are genuine. Suspicious feedback is flagged and investigated thoroughly and we remove any feedback that fails our checks. We will inform you by email if feedback has been removed from your account and the options available to you.
We reserve the right, in accordance with our terms and conditions, to remove any user from the site at our discretion and without notice who we believe to have breached our policies.

General

Q: How do I reset my password?
A: Simply click here and enter your email address. We will automatically send you an email containing instructions about how to reset your password.

Q: I've enjoyed using your service. Do you accept testimonials?
A: Absolutely. We're very happy that you've had a good experience using Ratetrades.ca. Send us a message with your comments and we'll post them on the site. Please let us know if you're happy for us to publish your name and/or company details along with the testimonial. Alternatively, if you'd like to tell us about your experience over the phone, include your number and the best time to call and let us contact you.

Q: Can I send you a suggestion for improving the site?
A: Certainly. We're constantly updating the site and always looking for new ways to improve our service. Email with your suggestions. If you'd like to talk to us over the phone, include your number and the best time to call and let us contact you.

Data Protection & Privacy

Please refer to our Privacy Policy for further information.

Ratetrades.ca Mobile

Q: Do you have a Ratetrades.ca App or mobile version of the site?
A: We now have a mobile friendly version of the site, compatible with most smart/android phones.

Q: What handsets and browsers are compatible with the mobile version?
A: For a full list of recommended devices and browsers please visit this link.